OTURN has established a complete technical service and sales network to provide services to customers at any time. We provide professional customized demand analysis and provide you with the best processing plan at a reasonable price and delivery time.

We will find faster, more efficient, and more economical machine tools and their configurations, tooling fixture schemes, tool schemes, and process schemes for you, and can provide automation solutions. We will confirm the scheme with the process expected by the user.

Arrange for professional technicians to provide customers with product technical explanations, performance comparisons, industry application case sharing, etc., to enhance customers' understanding of machine tools.

OTURN organizes and implements specific actions such as machine tools, mechanism, fixture production, non-standard requirements, etc. according to the confirmed plan of the customer. Customized production of machine tools and equipment is carried out following the specifications and requirements agreed in the contract.

Regularly inform customers of the production progress, including raw material procurement, production and processing, quality testing, and other aspects, to enhance customer confidence in the delivery date.

Comprehensive performance testing is conducted before the machine tool is shipped, including function verification, precision calibration, safety inspection, etc., to ensure that the equipment is in optimal condition. Inspection of  results, including machine tools, fixtures, processes, processing time, product accuracy and stability, etc.

We provide professional logistics and transportation services to ensure that the machine tools are delivered to the customer's site safely and on time. At the same time, we dispatch technicians to be responsible for the installation and commissioning of the equipment to ensure that the equipment operates normally.

Training in operation programming and maintenance. We provide comprehensive training in operation, maintenance, and repair to ensure that customers can operate the equipment proficiently and effectively to prevent faults.

A 24-hour customer service hotline is set up to quickly respond to customer requests for repair. Remote fault diagnosis and on-site repair services are provided to shorten downtime and reduce customer losses.

Based on the usage of the equipment, we will develop and implement a regular maintenance plan, including cleaning, lubrication, tightening, inspection, etc., to extend the service life of the equipment and improve production efficiency.

Arrange for professional technicians to provide customers with product technical explanations, performance comparisons, industry application case sharing, etc., to enhance customers' understanding of machine tools.

Regularly return to customers to understand the use of equipment, collect customer feedback, continuously optimize service processes, and improve customer satisfaction.